Terms of Service

Quote Validity

All price quotes provided by Tech Junction are valid for 30 days from the date of issuance unless otherwise specified. Quotes are subject to change based on market conditions, material costs, or scope changes.

Pricing Accuracy

We strive to provide accurate pricing information. However, errors may occur. If we discover an error in the price of services you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

Additional Charges

Any additional work, modifications, or services requested after the initial quote approval may incur extra charges. We will inform you of any additional costs before proceeding with the work.

Accepted Payment Methods

We accept the following payment methods:

• Cash
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Bank Transfer / NEFT / RTGS / IMPS
• Cheque (subject to clearance)
• Credit/Debit Cards (where applicable)

Late Payment

Payment is due as per the agreed schedule. Late payments may be subject to interest charges of 2% per month or the maximum rate permitted by law. We reserve the right to suspend services for accounts with overdue payments.

GST and Taxes

All prices are exclusive of applicable taxes unless stated otherwise. GST and other applicable taxes will be added to the invoice as per Indian tax laws.

Customer-Initiated Cancellations

• Before Production/Work Begins: Cancellations made before any work has commenced may receive a full refund minus any administrative charges (up to 10% of order value)
• After Production Begins: Custom orders (printed materials, engraved items) are non-refundable once production has started
• Installation Services: Cancellations after materials have been procured will incur charges for materials and labor already committed
• Standard Products: May be cancelled within 24 hours of order placement for a full refund

Refund Process

Approved refunds will be processed within 7-14 business days to the original payment method. For bank transfers, please provide account details for refund processing.

Tech Junction-Initiated Cancellations

If we need to cancel your order due to unforeseen circumstances, material unavailability, or other valid reasons, you will receive a full refund of any payments made.

Delivery Timelines

Estimated delivery or completion times are approximate and not guaranteed. We will make reasonable efforts to meet agreed timelines. Delays due to factors beyond our control (material shortages, weather, etc.) will not constitute a breach of these Terms.

Installation Services

For CCTV, networking, and fiber optic installations, we require access to the installation site and any necessary permissions. The customer is responsible for ensuring site readiness, including power supply, mounting surfaces, and any required civil work unless specifically included in the quote.

Inspection and Acceptance

Upon delivery or completion of installation, you must inspect the work/products. Any defects or issues must be reported within 48 hours. Acceptance is deemed complete if no issues are reported within this timeframe.

Product Warranties

Hardware products (CCTV cameras, networking equipment, etc.) carry manufacturer warranties as specified. We will assist with warranty claims but are not responsible for manufacturer warranty terms or fulfillment.

Installation Warranty

Our installation workmanship is warranted for a period of 90 days from completion. This warranty covers defects in installation only and does not cover damage from misuse, accidents, or environmental factors.

Print Quality Guarantee

We guarantee the quality of our printed materials at the time of delivery. Claims for defective printing must be made within 7 days of delivery with photographic evidence. We will reprint defective items at no charge if the defect is due to our error.

Customer Content

You retain all ownership rights to content, logos, designs, and materials you provide to us. By providing such materials, you grant us a license to use them solely for the purpose of delivering the requested services.

Custom Designs

For custom design work (logos, branding materials), final ownership transfers to you upon receipt of full payment. Until payment is complete, we retain all rights to the designs.

Tech Junction Property

All content on our website, including text, graphics, logos, and software, is the property of Tech Junction and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

Third-Party Trademarks

You are responsible for ensuring you have the right to use any third-party trademarks, copyrighted materials, or intellectual property in your orders. We are not liable for any copyright or trademark infringement claims arising from customer-provided content.

Informal Resolution

In the event of any dispute, we encourage you to contact us first to seek an informal resolution. Most disputes can be resolved through good-faith discussions.

Mediation

If informal resolution is unsuccessful, parties agree to attempt mediation before pursuing legal action.

Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of Guwahati, Assam, and you consent to the jurisdiction of such courts.